PetCo thinks they know it all about pet care because they read it somewhere. I am a breeder and I also took on an extra evening job as a reptile specialist at a PetCo to see if I could change things.
Come to find out, My knowledge means nothing if the store won't bend. We are stuck with a wall unit that supplies uvb, but has no room for a heat bulb, and are forced to used heat rocks. There are not even plug ins in every cage for a heat rock. Most of the heat rocks we cover over with substrate to keep them from getting too hot. We do have adjustable heater (to some minor degree), for the tanks but they heat up the whole enclosure rather than just one side.
Since I have begun working, the animals are much fatter and healthier, but when I've tried to move them off the wall unit onto the floof for a proper set up, I have gotten written up (close to being fired). So, with my arms tied, I am doing the best I can to inform buyers of all they need to know about set up and telling them to disregard how we have set our animals up.
The down side is that I am not there through the whole day - you can't know how many times I've had customers tell me that other employees (even past retile specialists) have told them to do something stupid with their set up. (sigh)
I do what I can to improve my little niche in the world, but even so my hands are still tied by corporate mandate on many issues.
You may complain to the corporate office, but be sure to put the location of the store down. That store will receive a copy of your email. But, unless enough people stand up and say they want change, corporate will not want to spend money to change things. Right now, there are not near enough people involving themselves. Perhaps a boycott petition if certain reptile rights demands are not met? i.e.: Like all reptiles that need a basking light be supplied with one as well as uvb. Meal worms stop being used as standard diet of leo gecko babies (this is a required staple 24 hours a day, although I have not fed them due to the impactions on mealies, etc..
Perhaps this is overboard, but something big needs to happen or things will not change - I know, because I work there.
Here's to hope and a swift kick to corporate arse.