I thought I would forward this so everyone could see that the right thing is being done about the dead snake.
Ray Hunter has resolved the issue with Charlotte and I think he deserves credit for his decision.
Jimmy
Posted by: ricky d. at Sun Jun 22 21:17:21 2003 [ Report Abuse ] [ Email Message ]
I have reached an agreement with the customer. It is up to her to post our arrangement if she chooses to do so, but after speaking with her today, I believe she will report to you all that this issue is over. Thank you all for your good advice. We WILL be changing our policy on shipping (to include not using Airborne Express for snakes). Mrs. Johnson spoke to Airborne who told her that there is no guarantee that they can keep a package from sitting out in the sun or overheating (or something to that effect). I have learned a valuable lesson through this, and will act accordingly. This was never about saving shipping costs (as some of you are implying) as the customer pays shipping, not me. I honestly believe a better packing may have mad the difference, but I do not really know for sure. As Wayne stated, it is speculation that the snake died from the packing, not factal. Unlike some, I can not play God and pass judgement. I will make good on the deal regardless of how or why it died. Remember, NOBODY is perfect, we ALL make mistakes. The key is to learn from our mistakes. I cared a great deal for that snake, and would never knowingly do anything to harm an animal. In any event, I don't dwell on the past, I learn a lesson and move on. I am making this right with my customer, and if she decides to post that, maybe some of you can rise above this and move on also.
Mrs Johnson and I are putting this behind us and moving on. If some of you are not willing (or able) to do the same, than have a good time. I will have nothing more to add to this issue.
Be Blessed all!
Ray Hunter
