Ok, if any of you have been reading the forums from Pytons-Carpet Pythons in the last week you'll have seen my problem with mites. I ended up having to take the snake in to get a shot. He's doing much better. But I was told by the vet that the area that I live in almost never has mites, and that she's heard that the Petco in the area has sold substrate with problems like this before. I informed Exo-Terra that I bought their product from Petco and it was the source of the mites. They asked if I still had the substrate and package that it came in. After I told them no, they told me their was nothing they could do, and that it can't be determined that it was the substrate that caused it. But Petco has called me to see what they could do to help. In the future, I don't plan on using any Exo-Terra products if that is how they treat their customers. Thought you guys should kno as well.
Matt
