Here you have a big name airline,that prior to 9/11,had basically cornered the market on shipping herps,I have no hard figures,or,realistic estimates on the yearly revenue this fraction of their business generated,on average,but,as a former "known shipper" for 13 years,with them exclusively,(depending of course,on who was working behind the counter at the time,and,how they felt personally about what you were shipping!?)...9 of which I spent working for the RDU Airport Authority,I can comfortably say it represented hundreds of thousands of dollars each year,probably MORE...suddenly they're going to start insisting that they send an employee to everyones "facility" to "inspect"...inspect WHAT? what possible credentials does Doober,or,Doris McNuttsack have that qualifies them to have the slightest CLUE as to what they are looking at,or,for???what does this inspection procedure do to guarantee what a given individual will put in a box next week,next month,next year,or,tomorrow!especially when most of their employees flee rather than look inside the box you present for shippment at their facility!!(?) Do you think that they are paying to send employees to the "facilities" of non-herp related small business customers???(NOPE! but,what about "security"???)...they have treated a HUGE national,(and,international) customer base,like second class citezens & criminals,effectively "shooting themselves squarely in the foot",and,then crying about financial "blood loss",and,how they're having so much trouble "making it" in a tough market!!!...now watch UPS & FedEX do the same thing!...I know some CEO's that need a class in corporate & business management! I have very little sympathy for them,but,perhaps that's a reflection of the way I've been treated as a PAYING customer? I'm not asking them to like what I do...I'm PAYING them to send package "A" to point "B"...if they can't do that,then you don't get my money,much less my respect...thanks for reading my rant,I feel better now!*lol* 