last week my 500 ants came pretty quick - the order before it took 16 days to get them. And yes they do not answer their phone all the time. About 4 months ago I called them and the lady just took the phone off the hook and laid it down - I could hear her having a conversation in the background = she didn't even say "please hold" and basically tried calling back but phone was off the hook for the rest of the day.