Reptile & Amphibian Forums

I've heard/read couple things in the past about Jeff's customer service being questionable. Well i'm hear to tell you thats completely false.

I had some issues with Paypal involving my address and I called the Boaphile to make sure my cage would be shipped to the right place. Not only did he answer on the first call, but knew what I was talking about right away. To top it off, just a couple minutes after getting off the phone, he called me back just to ensure everything was perfect and double check the shipping address.

1st class service if you ask me. I don't see how anyone could say otherwise.

Back in the day when he was doing everything himself, yeah, he could be hard to reach, and it makes sense, he was busy. But yes, he is great to work with, he has excellent products and he does want you to be happy.