first I would make sure your husbandry is set up correctly, if that is flawless, then its time to hit a vet, a good exam, maybe radiographs /- blood work
what is your intentions for the snake? if its just as a pet, then it will just depend on your level of commitment, if your intentions were to breed the snake, I would find it a new home, just in case this is a congenital defect, wouldn't want a whole clutch of non eaters!
best of luck!
keep us posted
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hanging out under heat lights burns up my brain cells!!

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