There are two common reasons for why a turtle or tortoise's eyes will close up and they can't open them. One is simple the other is very complex.
The simple reason is lack of humidity and that can easily be corrected, just raise the humidity.

The more complex reason has to do with certain vitamins lacking in the diet, and when not treated by a vet the problem can spiral down into a pneumonia type problem.
When this is the problem they really do need medical treatment because it involves prescription medications and depending on the severity other treatment may have to be done. For example if the ears get infected it takes a minor surgical procedure to correct that.
When the more complex reason for this is the problem when it's treated in time then they generally respond very well to the medical treatment. They get over it then live a normal life as long as the diet remains corrected.
You have to keep in mind though that if this is caused by a lack of some vitamins then it takes a long time for them to show you these symptoms. It also take a long time for them to get over it, but they can and do get over it.

It's true they won't eat when they can't see the food. If they don't feel well they won't eat the food either.
Keep trying the vet and if those eyes don't open soon, try to get to the vet as soon as you can.
Good luck!
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PHRatz

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