I had the same problem. I purchased a zoomed 3 in 1 shelter. thinking it could double for a humid hide and a egg laying site. I filled it with damp spagnum moss. After that, my leo would never go in it. She ended up laying outside of the hide on the warm tile. My temps in the hide were dramatically lower and the moss dried up quickly. I now have a commercial hide with a piece of paper towel under it when she is shedding. She likes it better. You could try to take out the normal hide and see if your leo will seek shelter in the humid hide. If she doesnt then you may want to just try paper towel in your normal hide..
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1.1 Western Painted Turtle (Mougly, Scooter)
0.1 Albino Leopard Gecko (Daphne)

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