each company has its rules regarding on-time packages. There IS a window in which they will consider a "late" package to be "on time". Usually an hour or two. Also, your package could be a day late or more, and they won't refund the money if it's out of their control (weather delays at airports, etc..). But like the previous poster said, contact them, file the complaint and see what happens. I had this happen around Thanksgiving and they oversold their capacity (package was 7 hours late) and I received a full refund which I then passed on to the buyer of the animal since he actually paid for the shipping.
Look into it and see what you can get!
jb
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Jonathan Brady
*You have the right to remain silent. Anything you say will be misquoted, then used against you.*

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