I had this exact same problem: head, neck and eyecaps shed, everything else still stuck to the body. markg is absolutely right.
When I noticed my snakes bad shed, I made an "emergency" shed box by cutting a hole in an empty margarine container (thankfully my girlfriend likes to save these), and then threw some moist paper towels inside. Within 15 minutes, the snake was inside the hide and finished his shed.
Since that day, I place the margarine container - with paper towels and sphagnum moss - in the tank as soon as I see the snakes gone into blue phase. Haven't had a bad shed since.

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