No it is not OK for the mouth to be puffy. Two things come to mind. First is infectious stomatitis or mouthrot. Pick her up and use something like a pencil or tong depresor to open her mouth. If there is any swelling, puss, or other grossness, get her to a vet.



If the swelling is only on the outside of the mouth than it is probably trauma from rubbing. For this you must adress the underlying issue. A snake does not want to rub its face off. It is doing it because it is desperately trying to escape. This could be because husbandry conditions are not right or they don't have a secure place to hide. It could also be from bringing a new pet into the house or basically anything else that stresses the snake. You must address the underlying problem but while you do if you thow something novel into the cage like a handful of leaves it will distract it from continuing and let you figure things out.

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