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Was it a Pretty Pet's (or Pretty Bird) product? I think they make bird food along with tortoise and other reptile foods.
I've used the Pretty Pets tortoise food and my russians seem to like it alot.
If a store carries one Pretty Pet/Pretty Bird product, they might be willing to order the Tortoise food for you.
prettybird.com.ashopcart.com/catalogue.php?exp=7%7C&cat=38
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